Whether you are an Easy Fountain trade customer or looking to buy any of our product ranges, our frequently asked questions should help you find what you’re looking for. If you can’t find an answer to your question below, get in touch with our customer service team.
It is important to protect your Easy Fountain products. Many of the products in the range have covers that can be purchased from many garden centres and online retailers. We have one-size covers that fit several models, rather than having one cover per model.
If you need help finding a cover for your product, please get in touch via the contact us page and we will try and assist. Please note that we do not offer covers for our electric heaters as these are not designed to be left outdoors when not in use.
Although the parts you have received may differ from the images shown, our water feature instructions are universal and suitable for all water features. If you have any difficulty setting up your water feature, please get in touch with our customer service team.
If you encounter problems within the warranty period (12 months from the point of purchase) and believe these are covered by the warranty terms and conditions, please contact our team.
Please ensure that you have your proof of purchase details to hand.
No, just make sure you keep your receipt somewhere safe as we will ask to see a copy of it for a claim under the one-year warranty.
We will always try to assist where possible but due to producing many models in both our current and previous ranges, we cannot guarantee to have spare parts for every requirement.
Get in touch with the team via the contact us page. We’ll require the name and model number, and the part number from the instructions so that we can investigate this further for you.
If you have purchased your water feature from a garden centre, retail store or online, and find upon opening your product that this is damaged in any way, please revisit the store or contact the retailer in the first instance.
If you cannot get back to the store or have problems contacting the retailer, please contact us here.
As a trade only company, we do not share our prices alongside products on the website as this is provided by the retailers who sell our products. Our products are available from many garden centres and online retailers – find your nearest stockist here.
To open a trade account, please get in touch via the contact us page so that we can forward your enquiry to the relevant team.
We love to welcome new customers! If want to open a trade account, please get in touch via the contact us page so that we can forward your enquiry to the relevant team.
As a trade-only company, we do not supply directly to the general public. To open a trade account, please register your interest.
If you want to buy our products directly, they are available from many garden centres and online retailers. Click here to find a local stockist.
Easy Fountain is a trade-only company; therefore we do not sell our products directly to the general public. Our products are available from many garden centres and online retailers, and you can use our helpful find a stockist page to find a stockist local to you.
If you would like to open a trade account to purchase our products, please register your interest.
If you’re interested in a product, we recommend finding a local stockist and getting in contact with them before visiting. As they are independent suppliers, who do not have access to their stock list.
